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We stand by our product and offer a 7-day money-back guarantee. If you are not fully happy with the goods you have received, you can return them to us within 7 days of receiving your order.
To be eligible for returns,
The following products cannot be returned for reasons.
Unfortunately, once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. Tilvision reserves the right to refuse any returns at any time.
You have up to 7 days to start your return from the moment you receive the item. Please include the original packaging with your return.
FOLLOW THESE STEPS TO REGISTER YOUR RETURN
Please email us at email@example.com and show the proof of purchase (Name and model number order number, picture of product and your name) and describe the reason of returning the products.
We will get back to you with a returned authorization from Tilvision within 48 hours.
Ship products that have been authorized for return to the address below:
Qiaohua Industrial Zone,
Luotian Forestry Center,
Yanluo, Bao An,
Shenzhen, China 518127
You will receive your refund within 48 hours after we have received and confirmed your item. Refunds will be applied to the form of original payment method used to make the order.
We're sorry to hear you have received a faulty items. We will be able to facilitate a free return for you if this is needed regardless of your location. So that we are able to assist you in the best way possible please contact our support team through [firstname.lastname@example.org] with the following info: